Advocates have been calling the number for the crisis hotline to check and make sure that the hotline actually provides "callers with information on treatment" since the hotline was advertised as offering this information during Governor O'Malley's last year in office.Sadly --the call center staff provide accurate information ONLY 1 in 5 times to parents seeking treatment for a child suffering from a chronic often-fatal opioid use disorder!!
Advocates made DHMH and NCADD aware of this problem in 2014 ...then again in 2015 ...then again in 2016 ...NOW, in 2017, DHMH has partnered with NCADD and Maryland Public Television to escalate efforts to provide the same WRONG, INACCURATE, and MISLEADING information that it has sought to provide to desperate parents in crisis who are seeking accurate and life-saving information for a son or daughter with a chronic often fatal substance use disorder!
Today, I called the hotline, posing as a parent seeking INPATIENT DETOX for an adult child who uses OPIOIDS INTRAVENOUSLY EVERY DAY and is covered by Maryland MEDICAID. (The capitalized words should clue the call-taker in to which providers to refer to. "Intravenous", "daily-use", "opioids" meets medical necessity criteria for referring to "inpatient" "detox"). Consistent with test calls made in 2014, 2015, and 2016, the call-taker gave me 5 referrals --1 inpatient detox provider, 2 hospitals that DO NOT provide opioid detox (and never have), and 2 providers in D.C. that NOT ONLY do not provide opioid detox, BUT DO NOT ACCEPT MARYLAND MEDICAID!!IT IS TIME FOR THIS TAXPAYER DEBACLE TO END!!HOW HIGH DO THE BODIES HAVE TO PILE UP BEFORE OUR STATE DECIDES TO PROVIDE REAL SOLUTIONS TO AN EPIDEMIC WHICH IS CAUSING MORE DESTRUCTION AND DEVASTATION WITHIN OUR FAMILIES THAN ANY OTHER CRISIS IN RECENT HISTORY?
Barbara J. Bazron, Ph.D., Executive Director, Dept of Health & Mental Hygiene (410) 402-8452
Marian V. Bland, Deputy Director, Dept of Health & Mental Hygiene (410) 402-8461
Margie Donohue, Contact for MPT Project and Crisis Hotline Promotion, (410) 402-8667
Kathleen T. Rebbert-Franklin, Deputy Director for Population-Based Behavioral Health (410) 402-8610
Boyd Rutherford, Lieutenant Governor of Maryland, (410) 974-3901
Dennis Schrader, Secretary of Health & Mental Hygiene, (410) 767-6500